MyCribBooking discourage reservation or booking cancellation from both parties hosts and guests. We advise hosts and guests check their availability on the specified date before confirming their booking and reservation.
Cancellation is possible under the following stage :
- Guests – before hosts confirm your booking.
- Hosts – by rejecting guests booking request.
Guests cancellation after booking is made should be done outside the system and must be agreed between guests and hosts. Guests must agree to the cancellation condition specified by hosts in the listing before making the claims. If both parties can’t reach the agreement, guests can contact MyCribBooking and MyCribBooking will act as the mediator between guests and hosts.
Hosts cancellation is not possible after above stage unless under extenuating circumstances. Other than that condition, penalties will be applied. Cancelling guests reservation can have serious implications on their trip.
Guest Refund Policy support guest in case they have issues and it only applicable under the following situations :
- Host Cancel Reservation or under any circumstances guest unable to check in to the booked property due to host fault.
- The booked property misrepresentation or lack of amenities as mention in the listing.
- The booked property is not as described in the listing or not clean or safety is an issue and is not able to be resolved by the host.
Guest can make a report to MyCribBooking within 24 hours after checked-in.
MyCribBooking treat safety and security seriously.