Faq

Can I make reservation without login ?

No, we are building a trusted community hence guest must login to make reservation.

I don't have credit card, how do I make payment ?

You can use your ATM card. Most ATM card is also acting as debit card. You can verify with your bank for more information.

How secure to make payment through your site ?

It is secured as we are using reputable internet payment gateway. In addition, banks provides multiple security layer to ensure internet transaction is secured.

I'm not happy with the property, can I make claim after 24 hours check-in ?

No. Please refer to Guest Refund Policy.

Can I cancel my reservation ?

Please contact your host to inform about the cancellation.

We will refund you according to Guest Cancellation Policy.

I already arrived at the property but unable to contact host ?

We are sorry to hear that. Please proceed to make claim in accordance to Guest Refund Policy.

I'm not happy with the property, can I make claim after 24 hours check-in ?

No. Please refer to Guest Refund Policy.

Can I cancel my reservation ?

We discourage cancellation however, you still can do that outside the system as long as it doesn’t breach the cancellation terms specified in the listing.

Please contact your host to inform about the cancellation. We will refund you according to Guest Cancellation Policy.